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Available support options
  The support section for LMD-Tools products provides several advanced features like http-access to LMD-Tools newsgroups or a bug tracking system. Following modules are available (click on the corresponding item in the Services box on the left):

In the Products category data sheets and history lists of LMD-Tools products can be reviewed.


How To-Articles provide in-depth descriptions and explanations of certain LMD-Tools features and possibilities. These articles may contain additional demo projects and sources which are not included in the distribution packages. Available articles are organized in categories, use the combobox in the Search Section to display articles of a specific category. If you want to search articles relating to certain keywords or articles released within a special time period use options available in the "List" section.


The FAQ-section provides an overview of frequently asked questions collected by the support team. Before sending a feedback request to suppot team you should take a look here - maybe your question is already answered. Available articles are organized in categories: Use the combobox in the Search Section to display articles of a specific category. If you want to search articles relating to certain keywords or articles released within a special time period use options available in the "List" section.


You found a bug? Use the new Bug Tracking System (BTS) to inform us and to evaluate progress of work on your issue. After submitting a bug/suggestion you'll receive an ID number with which you can control status of your request at any time.


You want to suggest a new feature? Use the Feature Request Tracker to enter new suggestions. You can also review suggestions from other customs and rate them (like other customers can rate your entries).


For technical support or specific questions please use our public newsgroups at news.lmdtools.com or send email to mail@lmdsupport.com.


We received emails from user who can't access NNTP-newsgroups of several reasons (e.g. company uses a firewall and allows only HTTP access to the internet). Therefore we made NNTP newsgroups available via HTTP - not only for READING but also for WRITING articles. However please follow the guidelines of posting articles to the newsgroups:

  • Do not post using anonymous names.
  • Be respectful and courteous to other users.
  • Do not cross post. Direct your comments or questions to a relevant forum (forum list above).
  • Do not submit file attachments with your message (except in lmdtools.helpfile).
  • Do not post copyrighted materials without the consent of the original author. By participating in these newsgroups, you grant LMD Innovative the right to use, reproduce and distribute the material you post within the newsgroup. Please be aware of few limitations of accessing NNTP newsgroups via HTTP:
    If you received conformation message do not send again your message - even if you can't see your message in the list. It can take a few seconds until message is a.) available in the groups and b.) availabe for the HTTP News system. If you miss certain articles refresh your browser to force a rebuild of the current page.


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All rights reserved. All other trademarks are acknowledged.